Privacy & Data Protection
This Privacy Policy explains how we collect, use, and protect your information when you register and play at 21 Dukes. We take your privacy seriously and aim to be transparent about the personal and technical data we gather, how we use it, who we share it with, and the choices you have about your information.
Types of Data We Collect
Personal Data
When you create an account we collect personal information such as your name, date of birth, email address, phone number, and residential address. We also collect identity documents when required for verification, and payment details needed to process deposits and withdrawals.
Technical Data
We log technical information like IP address, device type, browser version, operating system, and cookies or similar tracking identifiers. This helps us maintain security, troubleshoot issues, and improve site performance on desktop and mobile.
Transactional and Activity Data
We record account activity and transactional data including deposits, wagers, wins and losses, game history, bonus use, and support interactions. This information is used for account management, fraud prevention, and to meet regulatory obligations where applicable.
How We Use Your Information
We use collected data to create and manage your account, process payments, verify identity, provide customer support, and maintain responsible gambling measures. We also use aggregated or anonymized data for analytics and to improve our services. With your consent we may send marketing communications, which you can opt out of at any time.
Data Protection Practices
We protect your information using industry-standard technical and organizational safeguards, including encryption for data in transit and access controls for stored data. Access to personal information is limited to staff and service providers who need it to perform their duties, and we provide training to help protect customer data.
Cookies and Tracking Technologies
We use cookies and similar technologies to enable core site functions, remember preferences, analyze usage, and deliver targeted content. Most browsers allow you to control or block cookies through settings; however, disabling certain cookies may affect site functionality. For advertising-related tracking you can manage preferences via your browser or third-party opt-out tools.
User Rights
You have the right to access the personal information we hold about you, request corrections, and ask for deletion where permitted by law. You may also withdraw consent for marketing communications and object to certain processing activities. Some account or transactional data may need to be retained for legal or security reasons.
Access, Correction and Deletion
To request access, correction, or deletion of your data, sign in to your account and update your details where available, or contact our support team via [email protected]. We may require identity verification before processing requests to protect your account and prevent fraud. Requests are handled in accordance with applicable laws and our internal procedures.
Information Sharing and Third Parties
We share personal data with trusted third-party service providers for payment processing, identity verification, fraud prevention, hosting, and analytics. We may also disclose information to comply with legal obligations or to protect our rights. Aggregated or anonymized data may be shared for business purposes without identifying individual users.
Privacy Policy Updates
We may update this policy to reflect operational changes. When we make material changes we will post a notice on the site and, where appropriate, notify registered users by email. Continued use of 21Dukes after changes indicates acceptance of the updated policy.