Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the 21 Dukes online casino platform. They explain the relationship between us and our users, set out account responsibilities, and cover eligibility, payments, promotions, dispute handling, and how we update the terms. By registering or using the site you agree to follow these rules and any additional terms posted for specific services.

Account responsibilities

You are responsible for keeping your account details secure. Only one account per person is permitted unless otherwise authorised. You must provide accurate, up-to-date information and notify us immediately if your login details are compromised. We may require identity and address verification at any time - accounts will be restricted until required documents are provided and approved. We reserve the right to set deposit, loss, and withdrawal limits for individual accounts and to suspend or close accounts for suspected fraud, chargebacks, bonus abuse, or other breaches of these terms.

Eligibility requirements

To open an account you must be of legal gambling age in your province or territory and legally permitted to play where you live. You must not register if local law prohibits your participation. We may refuse registration or close accounts if eligibility cannot be verified. It is your responsibility to ensure compliance with all applicable local laws and regulations.

Acceptable platform use

Users must not use the platform for unlawful purposes or engage in collusion, use of bots, systematic advantage play, or any activity intended to exploit system errors. Any attempt to tamper with games, promote abuse, or process unauthorised transactions may result in immediate account suspension and forfeiture of funds. Reasonable personal use is expected; commercial or disruptive use is prohibited.

Bonuses and promotions

Promotions are subject to specific terms which form part of these conditions. Only one active bonus may be available per account unless a promotion states otherwise. Bonuses, free spins, and related winnings may carry wagering requirements, contribution percentages, maximum bet rules, and expiry dates. We may withhold bonuses or winnings if we suspect abuse, collusion, or a breach of promo rules. Please read individual promotion terms before opting in.

Deposits and withdrawals

Deposit and withdrawal options, limits, and processing times vary by method and jurisdiction. We may require full verification and supporting documents before processing withdrawals. Withdrawal requests may be subject to checks and hold periods to satisfy anti-fraud and compliance reviews. Transaction fees and minimum or maximum amounts may apply depending on the payment method. Large wins may be paid in instalments where permitted by our banking rules.

Dispute resolution

If you have a query or dispute, contact customer support via live chat or at [email protected]. Provide relevant account details and documentation so we can investigate. We aim to resolve complaints promptly and fairly. If an issue cannot be resolved through our support channels, we will advise on escalation options available under applicable law.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and where appropriate communicated to active account holders. Continued use of the site after changes are posted constitutes acceptance of the revised terms. For clarity on any change, contact our support team. 21Dukes encourages users to review these terms regularly and to make use of responsible gambling tools if play becomes problematic.