Responsible Gambling Policy
At 21 Dukes we take responsible gambling seriously. We want players to enjoy their time with us while keeping play safe and controlled. This page explains the tools and supports we offer, how to set limits on your account, and where to get professional help if gambling stops being fun.
Player protection principles
We aim to protect vulnerable players by combining clear account controls, staff training, and easy access to support. We encourage sensible play, transparency about risks, and proactive steps you can take to manage your activity. Our goal is to make it straightforward to control how, when, and how much you play.
Activity-control tools
Deposit limits
You can set daily, weekly, or monthly deposit limits from your account settings. Limits can usually be reduced immediately; increases may require a waiting period and additional verification to prevent impulsive changes.
Loss limits
Set a maximum loss amount over a chosen period to help manage bankroll and reduce chasing losses. Loss limits are applied at account level and take effect once confirmed in your settings.
Time limits and account breaks
Use session time limits to remind yourself to take breaks. You can also request a temporary time-out or cooling-off period that prevents you from logging in for a fixed number of days. Time-outs are ideal if you need a short break to reassess your play.
Self-exclusion
Self-exclusion is available if you need to stop gambling for a longer period. During self-exclusion your account is blocked from play and promotional contacts are paused. You can choose exclusion lengths that comply with our policy; re-entry requires a formal request and verification process.
Recognizing signs of problem behaviour
- Playing longer than intended or chasing losses
- Prioritizing gambling over essential expenses
- Hiding gambling activity from family or friends
- Repeatedly increasing deposit amounts or frequency
- Feeling distressed when not able to play
Practical tips for staying in control
- Set realistic deposit and loss limits before you start
- Use session time limits and take regular breaks
- Avoid gambling when stressed, tired, or under the influence
- Track your spending and keep a separate budget for entertainment
- Talk to someone you trust if you notice worrying behaviour
Professional help and support organisations
If you or someone you know needs support, consider contacting local services such as ConnexOntario, national resources like Gamblers Anonymous, or international online support at Gambling Therapy. Provincial problem gambling helplines are available across Canada and offer confidential advice and counselling. If you need assistance applying limits or self-exclusion, please reach out to our support team via live chat or email for guidance.
For immediate help, contact a local helpline in your province or visit the websites of the organisations listed above. At 21Dukes we are here to support safe play and will cooperate with any requests related to responsible gambling.