Privacy Statement

This Privacy Policy explains how we collect, use and protect personal information when you use 21 Dukes. We value your privacy and have set out what data we gather, why we use it and how you can manage your information. This page applies to players in Canada and to anyone who creates an account or interacts with our site.

Types of data we collect

We collect information you give us directly and data gathered automatically. This includes personal details you provide when registering, technical details from your device and transactional records related to deposits, wagers and withdrawals.

Personal data

Personal data covers name, date of birth, contact details, address and government ID when required for verification. We also collect account credentials and any communications you send to our support team.

Technical data

Technical data includes IP address, device and browser information, operating system, language preference and log data about your on-site activity. This helps us run the site reliably and detect suspicious behaviour.

Transactional data

Transactional data covers deposit and withdrawal history, payment method details (as needed to process transactions), play history and records of bonuses or promotional activity associated with your account.

How we use your information

We use data to operate and improve the site, manage your account, process transactions, perform identity checks and prevent fraud. Information also supports customer service, dispute resolution and compliance with legal or regulatory obligations. Where you opt in, we may use contact details to send promotions - you can withdraw consent at any time.

Data protection practices

We protect your information through technical and organisational measures such as encryption, access controls and regular security reviews. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. We retain data only as long as reasonably necessary for the purposes outlined here or as required by law.

Cookies and tracking technologies

We use cookies and similar tools for site functionality, analytics and marketing. Cookies help keep you logged in, remember settings and measure performance. You can manage cookie preferences through our cookie banner or by changing your browser settings, though disabling certain cookies may affect site functionality.

User rights

You have the right to request access to personal data we hold about you, request correction of inaccurate information and request deletion where applicable. You may also object to or restrict certain processing and withdraw marketing consent. We will consider each request and respond within a reasonable time.

Access, correction and deletion

To access, correct or request deletion of your data, contact our privacy team at [email protected]. We will verify your identity before responding and explain any limitations to requests, for example where data must be retained for legal or security reasons.

Information sharing and third parties

We share data with payment processors, identity verification providers, fraud prevention services and other trusted third-party partners who help deliver our services. These parties are contractually bound to protect your information. We may also disclose data to comply with legal obligations or to protect the safety of our users and the integrity of our platform.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified to account holders. Continued use of the site after updates indicates acceptance of the revised terms.