21 Dukes Casino Responsible Gambling
At 21 Dukes we take responsible gambling seriously. We aim to keep play safe and controlled by offering practical tools and clear information so players can manage their activity. If you ever feel gambling is becoming a problem, we encourage you to use the controls below and to reach out for support.
Player protection principles
We promote safe play by giving players control over their account activity and by applying fair, transparent rules. Our approach is centred on prevention, early intervention, and support. We do not encourage chasing losses and we act on signs of problem behaviour when they arise.
Account controls and activity tools
You can manage your account with a range of built-in tools available in your profile and cashier. These include deposit limits, loss limits, session reminders, and temporary time-outs. Controls are designed to be easy to use and to take effect quickly so you can maintain healthy play habits.
Deposit and loss limits
Set daily, weekly, or monthly deposit limits to keep spending within a budget. Loss limits let you cap how much you can lose over a selected period. Limits can be reduced immediately from your account settings. Increasing limits may involve a cooling-off period or verification to protect your account.
Time limits and session controls
Use session length settings and reality check reminders to avoid long sessions. You can schedule account breaks or set automatic logout after a set time. These features help you step away and make considered choices about when and how long to play.
Self-exclusion and account closure
If you need a longer break, self-exclusion options let you block access to your account for a defined period or permanently. During exclusion, account access and marketing communication are suspended. To request self-exclusion or account closure, contact our support team and follow the on-screen process; reactivation, if allowed, follows a formal review after the agreed period.
Recognizing problematic behaviour
Watch for warning signs and act early. Common indicators include:
- Chasing losses or increasing stake sizes to recover money
- Gambling with money meant for bills or essentials
- Neglecting work, family, or social commitments
- Feeling anxious, irritable, or restless about gambling
- Lying about gambling activity or borrowing to fund play
Tips for staying in control
Practical steps to keep gambling responsible include setting a strict budget, enabling deposit and loss limits, taking regular breaks, avoiding gambling when stressed or impaired, and treating play as entertainment rather than a way to make money. If limits feel hard to follow, consider a time-out or self-exclusion.
Professional help and support organisations
If you need additional help, reach out to recognised support services such as Gamblers Anonymous, Gambling Therapy, or provincial helplines including ConnexOntario. These organisations provide confidential advice and counselling. If you are in immediate distress, contact local emergency services. Seeking help is a strong first step and we support any player who chooses to do so.