Reach out to us
Need help? Our support team can assist with questions, account-related issues, technical concerns, or general feedback. Reach out by live chat, email or phone for help with registration, deposits, withdrawals, KYC and bonus queries. Responses are routed to the right team for a timely resolution. French-language support is available on request. If you prefer email, use the addresses below to reach the appropriate department directly.
| Department | Contact |
|---|---|
| Customer support | Live chat (24/7) and Email: [email protected] - available in English and French; typical reply within 2-4 hours. |
| General enquiries | Email: [email protected] - general enquiries and account questions, Mon-Fri 09:00-18:00 ET. |
| Affiliate enquiries | Email: [email protected] - partnership and marketing enquiries, Mon-Fri. |
| Phone | Phone: +1 416 732 4589 - voice support for urgent matters, available during office hours. |
| Working hours | Live chat 24/7; Email support Mon-Fri 09:00-18:00 ET. |
Email assistance
Email is our preferred contact method for detailed requests, account-related issues, or any situation that needs documentation or a written explanation. When you write, please include a clear subject line, your full name and current contact details, and attach any relevant documents to avoid delays. We review emails in order and will respond as quickly as possible.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Simple account or payment questions are usually handled that quickly; more complex issues, such as detailed KYC checks or payment investigations, may take longer depending on case complexity and required verification. We appreciate your patience and will keep you updated as we work on your request.
Feedback
We want to hear from you. If you have feedback, suggestions, or ideas to improve the site, please share them. Our team reviews every message carefully and uses your input to refine features, promotions, and the overall user experience. Your comments help us make the site simpler and more enjoyable for Canadian players, so don't hesitate to get in touch.